Delivery Information
POSTAGE
We ship via Australia Post eParcel and eParcel Express to get your package to you as soon as possible. Depending on your purchase we may choose to ship via a different method such as a courier. This is a at the discretion of Award RV Superstore, you will be advised of any changes via email.
Once the package is shipped, we will send you the tracking number via Australian Post so you can know when your package will be arriving on your doorstep.
If you have any questions about your package, please contact us via contact us page or phone with the Item Number and Your Ebay User Name.
If the Item you have order is not covered under insurance it is you resposibility as the custommer to advise if you require Insurance.
Please note - Estimated delivery dates as advertised via ebay - are not a Guarantee that your product will arrive on the date advertised
Returns
Our Returns Policy is in addition to your rights under the Australian Consumer Law.
We are happy to refund your goods if you are not satisfied with your purchase, providing it meets the terms and conditions listed above.
When returning online purchases you are responsible for the associated costs to return the goods back to us, unless the goods are deemed to be faulty or the return is authorised by Award RV Superstore
Please return to:
Award RV Superstore
924 Burwood Highway
Ferntree Gully VIC 3156
Attentions : Online Returns Department
When sending your product back to us by post we do recommend that you use the registered post as Award RV Superstore will not take responsibility for items not received, unless the item has been registered and a proof of delivery can be supplied
The purchase price of the goods will be refund, the refund of postage will be the discretion of Award RV Superstore.
The refund will be processed on the original method of payment, immediately once the refund is authorised. The time it takes to appear on your account will depend on the policies of your banking institution.
No Product return will be accepted unless Authorised by Award RV, this will done by an RA number that must appear on the address label. If this number is not included on your label we will not accept the goods.
We cannot provide refunds in our Physical Store or supply a credit note for use in our Physical store.
If goods are received without an RA number, your goods will be not be accepted by our warehouse.
Pick up
Pick ups are available from:
Award RV Superstore
924 Burwood Hwy
Ferntree Gully Vic 3156.
Phone: 03 9753 5511
Our store hours are:
Monday to Friday - 9am to 5pm,
Saturday - 9am to 4pm,
Sunday - 10am to 4pm