AWARD RV SUPERSTORE
Sales Return Policy
Online Warranty Returns
All products distributed by Award RV Superstore are guaranteed by Award RV Superstore and the manufacturer of the goods. Warranty periods vary according to product. Any warranty claims is handled by the manufacturers of the goods. Warranties only apply to goods supplied within Australia for personal use.
All warranty covers manufacturing faults or defects in the original product. Damage or faults occurring from fair wear and tear, improper use, failure to follow instructions, failure to follow care and maintenance instructions, accidental damage, commercial use, alterations, severe weather events, animals, insects and acts of god are not covered by warranty.
The first step to get a warranty return under way is to email Award RV Superstore with your details, a description of the problem, or contact us on 03.9753.5511
From these details Award RV Superstore will be able to advise you of the of action which will usually be to either provide replacement parts or to initiate a return.
When an item is returned it will be inspected by Award RV Superstore or the manufacturer to confirm its a warranty issue. Once confirmed as a warranty issue by Award RV Superstore or the manufacturer as either a minor or major fault you will be notified. In the case of a minor fault the item will be repaired or replaced and for a major fault the item will be either replaced or refunded. This will be solely at the discretion of Award RV Superstore.
If a product is found to be faulty within 14 days of delivery, and Award RV Superstore has confirmed notification within this time frame, Award RV Superstore will cover the cost of any shipping required to or from the original delivery location in order to resolve the issue.
If a product is found to be faulty after 14 days from delivery of Award RV Superstore, it is the customer’s responsibility to return the product to Award RV Superstore.
Damaged in Transit
If a product arrives and is damaged you must notify us within 7 days of delivery, via the contact us tab. Award RV Superstore will cover the cost of any shipping, outside of the 7 days it is the customer’s responsibility to cover all freight to and from, unless agreed by Award RV Superstore. Some items purchased have Transit Insurance that can be either declined or accepted by the customer. If insurance is declined then any Damaged in Transit claim will be solely at the discretion of Award RV Superstore.
Lost in Transit
An item is deemed as "lost in transit" once it cannot be tracked by the carrier for a period of 7 days, this time limit will start once Award RV Superstore has been advised of the non-delivery. Confirmation from the carrier that the goods are "lost in transit", Award RV Superstore will send out a replacement order at its own expense.
Online or Store Purchases
Refunds are processed within 2 business days of being approved. Refunds are sent back using the original payment method (e.g. Paypal, Credit Card, Cash). Depending on your refund method it may take 4-5 business days for these funds to be made available in your account.