Award RV Superstore Product Return
Award RV Superstore Return & Warranty Policy
I. Warranty Returns:
- Every product from Award RV Superstore is guaranteed by us and the respective manufacturers.
- Warranty periods differ per product.
- Applicable to goods supplied within Australia for personal use only.
Covered under Warranty:
- Manufacturing faults or defects in the original product.
Not Covered under Warranty:
- Fair wear and tear, improper use, neglect of instructions, accidental damage, commercial use, alterations, severe weather, animals, insects, and Acts of God.
Initiating a Warranty Return:
- Head to our Contact Us Page with details and a description of the problem.
- We will advise on the course of action – usually either providing replacement parts or initiating a return.
Inspection & Resolution:
- Returned items will be inspected by Award RV Superstore or the manufacturer.
- Confirmation of a warranty issue will result in repair, replacement, or refund, at our discretion.
- Faults within 14 days of delivery: We cover the shipping cost. Notification within this period is mandatory.
- Faults after 14 days of delivery: The customer is responsible for return shipping.
II. Damaged in Transit:
- Report any damage within 7 days of delivery for us to cover shipping costs.
- Beyond 7 days, customers bear freight costs, unless otherwise agreed by Award RV Superstore.
- Some items offer Transit Insurance; if declined, any claims are at our discretion.
III. Lost in Transit:
- Definition & Replacement:
- An item untraceable by the carrier for 7 days is deemed lost.
- Upon confirmation, we will send a replacement at our expense.
IV. Refund Process:
- Timeline & Method:
- Refunds are processed within 2 business days of approval and sent via the original payment method.
- Fund availability may take 4-5 business days.
V. Change of Mind:
- Returns & Restocking Fee:
- The customer is responsible for returning the product in sellable, unopened condition.
- A store credit will be offered with a 20% restocking fee applied.
For further clarification or any additional information, feel free to contact our support team. We strive to ensure a seamless and fair process for returns and warranty claims, prioritizing customer satisfaction.